Return Policy

Read Before Returning

Return Commitment

Within 14 days from the date of receipt of the product by the customer (subject to the date of receipt of the express delivery), if the product has not been worn, washed, ironed, stained, processed (e.g. cut edge or self-modified size, etc.) , without affecting the secondary sales, we will provide no reason to return the service if you have any dissatisfaction with our products.


Return Restriction

1. The products should not be worn, washed, ironed, stained, processed, and the label tags should be kept intact;

2. Products including bodysuits, tights, socks, jewelry and intimate items can not be returned;

3. Free gifts are non-refundable or non-returnable;

4. The sets cannot be returned separately.


14 Days Unconditional Return

In order to provide you with a hassle-free shopping experience, we offer an unconditional return policy for some products within 14 days of receipt, details are as follows.

 

Time Limits

Within 14 days from receipt

Reasons for Return

Dissatisfied, not wanting, placing the wrong order, etc.

Expenses to Bear

Customer will be responsible for paying the return shipping fees and any customs fees or duties incurred during the return process.

Refund

Only the amount of the product after the discount will be refunded, the original shipping fee are non-refundable.

 


30 Days After-sales policy

If the product you received has serious quality problems, we will provide you with a 30 Days After-sales policy as detailed below.

 

Time Limits

Within 30 days from receipt

Reasons for Return

Product defects, chromatic aberration, size mismatch, etc.

Expenses to Bear

We are be responsible for paying the return shipping fees and any customs fees or duties incurred during the return process.

Refund

The refund amount will include the amount paid by you after any discount was applied to the returned item(s) plus any original shipping charge paid by you.

 


How To Return

How To Return

1.Contact Customer Service with order information and a brief description of your return. We will email you a printable slip with more instructions. It contains our return address and basic information about your returned order.

2.Print the return slip and put it inside your package along with the item(s) you are going to return and pack the item properly.

3.Send item(s) back to us through local post office. If you are in urgent need of handling the returned parcels, please contact our customer service and provide a tracking number for the returned parcels.

4.We will process your return in 1-3 business days of receipt of the package.

Note:

  1. Please contact us if you want to return an item. Return without prior discussion and authorization will not be accepted.

  2. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

  3. Please be sure to double-check your returns before. We are not responsible for the return of non-Mensclo products .


How To Exchange

Unfortunately, our exchange process is being upgraded at the present time, we don't offer an exchange option. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items. To return an item please follow the steps stated in 'How To Return'.

We are terribly sorry for any inconvenience so caused.If you have any other questions or difficulties about exchanges, please feel free to reach us.


Contact Us

If you have any other doubts or difficulties during the return process, please feel free to contact us by cservice@shopmensclo.com through the following contact information, we will be always online and welcome your consultation.

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